Privacy Policy

01

Introduction

Genesis Events LTD ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website genesisevents.co.uk or engage with our services.

Genesis Events LTD is a company registered in England and Wales. Company number 16089298. Registered address: 39 Heatherlea Grove, Worcester Park, KT4 8GB, United Kingdom.

02

Information We Collect

We may collect information that you voluntarily provide to us when you contact us via email or telephone, including:

• Your name and contact details (email address, telephone number)
• Details about your event, including date, venue, and requirements
• Any other information you choose to share with us in correspondence

We do not collect personal information automatically through our website. Our site does not use cookies for tracking or analytics purposes.

03

How We Use Your Information

We use the information you provide solely for the following purposes:

• To respond to your enquiries and communicate with you about potential or confirmed events
• To plan, coordinate, and deliver our event styling services
• To manage our business relationship with you, including invoicing and administration
• To comply with legal obligations where required

We will never sell, rent, or share your personal information with third parties for their marketing purposes.

04

Legal Basis for Processing

Under the UK General Data Protection Regulation (UK GDPR), we process your personal data on the following lawful bases: your consent (when you contact us voluntarily), the performance of a contract or steps taken at your request prior to entering a contract, and our legitimate business interests in responding to enquiries and providing our services.

05

Data Retention

We retain your personal information only for as long as is necessary for the purposes set out in this policy. Enquiry correspondence is typically retained for up to 24 months. Client records related to completed events may be retained for up to 6 years for legal and accounting purposes, after which they are securely deleted.

06

Your Rights

Under the UK GDPR, you have the right to:

• Request access to the personal data we hold about you
• Request correction of any inaccurate or incomplete data
• Request deletion of your personal data, subject to legal obligations
• Object to or request restriction of our processing of your data
• Request a portable copy of your data in a structured, commonly used format
• Withdraw your consent at any time where processing is based on consent

To exercise any of these rights, please contact us using the details provided below. We will respond within one calendar month.

07

Data Security

We take reasonable organisational and technical measures to protect the personal information we hold from unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is entirely secure, and we cannot guarantee absolute security.

08

Third-Party Services

Our website may contain links to third-party websites or embed third-party content (such as Google Maps). We are not responsible for the privacy practices of these third parties and encourage you to review their respective privacy policies.

09

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

10

Complaints

If you are unhappy with how we have handled your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection. You can contact the ICO at ico.org.uk or by telephone on 0303 123 1113.